BUSINESS ENGLISH · A2/B1 · 50 min

The Village That Sold a Day Out

A group of discount shops outside London made the journey part of the product — and millions of visitors came.

Ten words you need

Look at each word. Say what you think it means. Then tap the card.

Tap a card to see the meaning.

an outlet
noun
A shop that sells a brand's products at lower prices, often last season's clothes.
"The outlet sells designer bags for half the normal price."
a discount
noun
Money taken off the normal price.
"Every shop in the village gives a big discount."
a designer brand
noun phrase
An expensive, famous fashion name.
"Most of the shops sell designer brands."
a destination
noun
The place you are travelling to. A destination is also a place people travel to on purpose.
"The village became a destination for tourists."
a guest
noun
A person you invite and look after, like a visitor in a hotel.
"The staff call every shopper a guest."
a journey
noun
Travelling from one place to another.
"The journey from London takes about an hour."
a crowd
noun
A large group of people in one place.
"On Saturdays there are big crowds."
to spend
verb — spent, spent
To use money or time.
"Visitors spend six or seven hours there."
a visitor
noun
A person who goes to a place to see it or use it.
"Millions of visitors came in 2019."
to come back
phrasal verb
To return to a place again.
"The company wants every guest to come back."

Choose the right word

Write one word from the cards in each gap.

1. I bought these shoes with a 30% .

2. There was a huge outside the stadium before the match.

3. The from my house to the office takes an hour by bus.

4. The hotel gave every a free breakfast.

5. How much time do you on your phone every day?

6. We loved the restaurant, so we want to back next summer.

1. discount  ·  2. crowd  ·  3. journey  ·  4. guest  ·  5. spend  ·  6. come

Talk about it
  • Do you prefer shopping online or in real shops? Why?
  • What is the longest journey you have made just to go shopping or to eat somewhere?
  • Is there a place in your town that people travel to from far away? Why do they go there?

The story, in three parts

Read each part. Then answer the questions before you read the next part.

Part 1 — Shops in the wrong place

Bicester Village opened in 1995, about an hour from London.

It was a group of outlets. They sold designer brands at a discount.

But there was a problem. The village was not in a city centre. Nobody walked past it by chance.

People had to decide to make a special journey there.

So the company, Value Retail, had an idea. If people have to travel, the place must be worth the trip.

It started to use new words. The shops were “boutiques”. The shoppers were “guests”. The centre was a “village”.

And it changed real things too. There were streets for walking, restaurants, and staff who spoke many languages.

By 2019, there were about 7.3 million visits in one year. About 2.3 million visitors came from other countries.

True or false? Click your answer.

1. Bicester Village is in the centre of London.

2. The company called its shoppers “guests”.

3. In 2019, all the visitors came from Britain.

Talk about it
  • Why was the location a problem at first? How did it become an advantage?
  • Is changing the words (“guest”, “village”) important, or only the real changes? Why?

Part 2 — A day, not a shopping trip

The founder is Scott Malkin. He says online shops are fast and easy. A real place cannot beat the internet on speed.

So a real place must give people something different. There is a nice atmosphere. There are surprises. There are good memories.

Here is one small example. There isn't one music system for the whole street. Each shop plays its own music, like a real street.

Many visitors spend six or seven hours in the village. On one busy Saturday, there were about 43,000 visitors.

When people stay all day, small things become very important. Is there shade? Are there seats? Are there any queues for the toilets?

The company sees a chain. A good reason to travel brings people. An easy arrival makes them happy. A long, nice day means they buy more. A good memory makes them come back.

True or false? Click your answer.

1. The founder thinks real shops can be faster than online shops.

2. Every shop plays its own music.

3. Many visitors stay for six or seven hours.

Talk about it
  • What can a real shop give you that a website cannot?
  • Think of a place where you spent a whole day. What small things made the day good or bad?

Part 3 — Success is never finished

A destination has one big danger. People can decide not to come.

Bad weather, busy trains, traffic and crowds can all stop a visit.

In 2026, the company started a new programme. It checked the whole visit, from planning the trip to going home.

It found problems. The welcome was not always the same. Some services were hard to find. There were crowds. Some guests expected luxury and did not get it.

The answer was not a new advert. The company wanted to fix every step of the journey together.

So even a famous success still has work to do. A destination must give people a reason to come now. It must remove the reasons not to come.

Here is the hard question. When fewer people come, which part of the visit is really the problem?

True or false? Click your answer.

1. Bad weather and crowds can stop people visiting.

2. The company found no problems in 2026.

3. The company decided that one new advert was the answer.

Talk about it
  • The company fixed the whole visit, not only one part. Why is this better than a new advert?
  • Think of a shop, café or hotel you stopped visiting. Which part of the visit was the problem?
  • Tell the story again in six sentences. Use: there is · there are · some · any · a lot of.

there is / there are with some, any, a lot of

When we describe a place, we say what exists there. English uses there is and there are.

Singular or uncountable: There is a car park. There is free parking.

Plural: There are two cafés near the station.

some / any: use some in positive sentences, any in negatives and questions. There are some benches. There aren't any buses today. Are there any taxis?

a lot of: works with plural and uncountable nouns, in all sentences. There is a lot of traffic. There are a lot of tourists.

Careful: do not say It has many people to describe a place. Say There are a lot of people.

Singular / uncountablePlural
PositiveThere is a hotel. / There is some space.There are some shops.
NegativeThere isn't a bank. / There isn't any water.There aren't any trains.
QuestionIs there a lift? / Is there any milk?Are there any toilets?

Complete the sentences about the village

Write There is, There are, any or a lot. Read the whole sentence first.

1. a direct train from London to the village every morning.

2. Are there cheap places to eat near the entrance?

3. more than a hundred boutiques in the village.

4. On Saturdays there are of visitors, so it is very busy.

5. There isn't music for the whole street — each shop plays its own.

1. There is  ·  2. any  ·  3. There are  ·  4. a lot  ·  5. any

Find the mistake

Each sentence has one mistake. Say the correct sentence out loud, then check.

1. There are a big car park next to the village.

2. There is a lot of shops with designer brands.

3. Is there some toilets near the restaurants?

4. There aren't some seats in the shade.

5. It has many people in the village on Saturdays.

1. There is a big car park next to the village. (one car park = is)

2. There are a lot of shops with designer brands. (shops = plural)

3. Are there any toilets near the restaurants? (plural question = are there any)

4. There aren't any seats in the shade. (negative = any)

5. There are a lot of people in the village on Saturdays. (not it has)

Speaking

Take your time. Short sentences are fine.

Time: 3:00
1 · Tell the story

Tell me the story of Bicester Village in your own words. Six or seven sentences is enough.

Use these: It opened in…The problem was…The company called shoppers…Visitors spend…In 2026 it found…The hard question is…
2 · Describe a place

Describe a shopping centre, market or high street you know well.

Use there is, there are, some, any and a lot of.

3 · Online or real?

What do you buy online, and what do you still buy in a real shop?

Why?

4 · A place worth the journey

Tell me about a place you would travel a long way to visit again — a shop, a café, a market or a town.

What makes it worth the journey?

If we have time

  1. Will real shops still exist in twenty years? What kind of shops?
  2. Is it good for a town when tourists come to shop? Who wins and who loses?
  3. If you ran a shopping village, what is the first thing you would change to make guests come back?