BUSINESS ENGLISH · A2/B1 · 50 min

Three Letters on an Invoice

The world's seventh-biggest shipping line went bankrupt overnight — with ninety loaded ships at sea. Then thousands of companies read their contracts for the first time.

Ten words you need

Look at each word. Say what you think it means. Then tap the card.

Tap a card to see the meaning.

cargo
noun (uncountable)
The goods that a ship, plane or lorry carries.
"The cargo was worth about fourteen billion dollars."
a port
noun
A place where ships stop to load and unload.
"Ports all over the world refused the ships."
to unload
verb
To take goods off a ship or lorry. The opposite is to load.
"Nobody would unload the containers."
a contract
noun
A legal written agreement between two sides.
"Everything depended on what the contract said."
risk
noun
The chance that something bad will happen — and the question of who pays if it does.
"Risk had already passed to the buyer in China."
a buyer / a seller
nouns
The person who pays for goods, and the person who sells them.
"The buyer discovered the problem was theirs."
insurance
noun (uncountable)
Money you pay so that a company will pay you if something goes wrong.
"The insurance covered fire and theft, but not bankruptcy."
a delay
noun
When something happens later than planned. The verb is to delay.
"A delay of three months destroyed the Christmas season."
bankrupt
adjective
Unable to pay what you owe. The noun is bankruptcy.
"The company went bankrupt in one night."
a crew
noun
The people who work on a ship or a plane.
"The crews were stuck at sea for weeks."

Choose the right word

Write one word from the cards in each gap.

1. Read the carefully before you sign it.

2. Our flight had a four-hour because of the snow.

3. Do you have travel for this trip?

4. The lorry arrived at six and we it in an hour.

5. The restaurant went and closed last month.

6. The ship had a of twenty-two people on board.

1. contract  ·  2. delay  ·  3. insurance  ·  4. unloaded  ·  5. bankrupt  ·  6. crew

Talk about it
  • Do you read contracts before you sign them? All of them? Honestly?
  • Have you ever waited a long time for something you had already paid for?
  • Does anything you use every day arrive from another country by ship?

The story, in three parts

Read each part. Then answer the questions before you read the next part.

Part 1 — Ninety ships with nowhere to go

On 31 August 2016, Hanjin Shipping went into court protection. It was South Korea's biggest container line and the seventh biggest in the world, carrying about three per cent of all the world's containers.

The background was an industry that was quietly sick: too many ships, prices below cost, and a price war that the biggest companies could survive for longer than everybody else. Hanjin's banks finally refused to rescue it again. Its bigger Korean rival refused to merge with it. A company that had been losing money for years simply ran out of road between one evening and the next morning.

But this bankruptcy was not like other bankruptcies, and the reason is geography.

When an airline collapses, its planes are on the ground by the evening. When a shipping line collapses, its assets are in the middle of the ocean.

At that moment Hanjin had about ninety ships at sea, carrying around half a million containers. The cargo was worth roughly fourteen billion dollars.

Samsung and LG electronics for the American Christmas season. European fashion. Machine parts, furniture, toys. The whole pre-Christmas peak, floating.

Within hours, the world turned its back. Ports from Shanghai to Valencia refused to let Hanjin ships in — why give a place to a ship whose owner cannot pay the port, the pilots or the cranes? Fuel companies stopped supplying on credit.

And in every country without court protection, people Hanjin owed money to were waiting with legal papers. The moment a ship docked, it could be seized — with the cargo trapped on board.

So the sensible thing for every captain was the strangest thing. Stay at sea.

Dozens of fully loaded ships drifted offshore for weeks. You could see them on ship-tracking websites.

True or false? Click your answer.

1. Hanjin failed suddenly, after years of losing money.

2. Ports welcomed the Hanjin ships and unloaded them quickly.

3. The safest thing for the ships was to stay away from land.

Talk about it
  • Why would a port refuse a ship full of valuable goods?
  • Your goods are on one of those ships. What is the first thing you do?

Part 2 — Everybody reads the contract

Then came the education.

In thousands of companies, somebody took out the sales contract and looked — often really looked, for the first time — at three letters.

Those three letters decide one question: at exactly which point do the goods stop being the seller's problem and become the buyer's?

A buyer who had bought "FOB Shanghai" discovered that the risk had passed to them the moment the container crossed onto the ship in China. The goods drifting off California had been entirely their problem for weeks — and they had never even touched them.

A buyer on "CIF" terms found that the seller had indeed arranged insurance, exactly as promised. But it was marine cargo insurance. It covers sinking, fire and theft. It says nothing at all about a shipping company going bankrupt, or about a three-month delay.

Sellers on "DAP" and "DDP" terms learned the opposite lesson. Their risk continued all the way to the buyer's door. So their money was floating offshore, not yet earned — while penalty clauses for late delivery counted against them.

And importers everywhere met the hardest fact of all. The freight they had already paid to Hanjin was gone. To get a box out of a terminal, they would have to pay again.

True or false? Click your answer.

1. The three letters decide who carries the risk, and from which point.

2. Marine cargo insurance covers a shipping company's bankruptcy.

3. Companies that had already paid for shipping did not have to pay again.

Talk about it
  • Two companies bought identical goods on the same ship, on different terms. One lost everything, one lost nothing. Is that fair?
  • Whose job is it to choose the three letters in a contract — sales, legal, or logistics?

Part 3 — Politely invoiced

Because that is what the market became: a ransom, politely invoiced.

Eventually some Hanjin ships did get into port, after Korean courts and then American and other courts gave protective orders. But the terminals and the creditors holding the boxes wanted paying before they would release anything. Old handling fees. New transport. Deposits against returning Hanjin's containers. The figures ran from hundreds to thousands of dollars per box.

Retailers looking at empty Christmas shelves paid.

Samsung told an American court it had thirty-eight million dollars of goods on just two ships. It offered to hire aircraft — to fly cargo it had already paid to send by sea.

And the people in this story drifted with the assets. Crews rationed their food and fuel off foreign coasts for weeks, unpaid, unable to come ashore.

Here is why this case is worth fifty minutes.

In other business disasters, the danger was hidden — an assumption nobody wrote down, a number nobody checked. Here, the opposite is true. Hanjin's victims were hurt by clauses that everybody had written down, and nobody had read.

The three letters were never small print. They were the whole answer to a fourteen-billion-dollar question, sitting in plain sight on every invoice.

So the question this case asks any company that buys or sells across a border is unusually easy to check.

Pull ten of your own live contracts today. Who chose the three letters on each one? When did the risk on your goods actually pass? And if your shipping company failed tonight — which of those ten would you be reading for the first time?

True or false? Click your answer.

1. Companies had to pay extra money to get their own boxes released.

2. Samsung considered flying goods it had already paid to ship by sea.

3. The dangerous information was hidden in secret documents.

Talk about it
  • "Everybody wrote it down and nobody read it." Where does that happen in your work?
  • The crews were unpaid and stuck at sea. Who was responsible for them?
  • Tell the story in six sentences. Use: if · unless · when · as soon as · in case · would.

Conditions: if, unless, as soon as

A contract is a machine made of conditions: if this happens, then that follows. So this is the story for practising them.

Real, possible situations (first conditional): if + present, will + verb. → "If the ship docks, creditors will seize it."

Imaginary or unlikely situations (second conditional): if + past, would + verb. → "If I owned that cargo, I would call a lawyer."

unless = if … not. → "They will not release the box unless you pay again."

Careful: never put will or would after if. → NOT if the ship will dock.

Also useful: as soon as and when follow the same rule — present tense, even about the future. → "As soon as it docks, they will seize it."

TypeStructureExample
real / possibleif + present, will + verbIf you pay, they will release the box.
imaginaryif + past, would + verbIf I were the buyer, I would panic.
negative conditionunless + presentThey won't release it unless you pay.
future timeas soon as / when + presentWhen the ship arrives, we will know.

Complete the sentences about the story

Put the verb in brackets into the correct form.

1. If the ship (dock), creditors will seize it immediately.

2. They will not release your container unless you (pay) again.

3. If I (be) the buyer on FOB terms, I would be very worried.

4. As soon as the court (give) protection, the ships can enter port.

5. If the seller (choose) DDP terms, the risk stays with the seller.

1. docks  ·  2. pay  ·  3. were / was  ·  4. gives  ·  5. chooses

Find the mistake

Each sentence has one mistake. Say the correct sentence out loud, then check.

1. If the ship will dock, they will seize it.

2. Unless you don't pay, they will not release the box.

3. If I would be the buyer, I would call a lawyer.

4. As soon as the ship will arrive, we will unload it.

5. If you would read the contract, you would know the answer.

1. If the ship docks, they will seize it. (never will after if)

2. Unless you pay, they will not release the box. (unless already means if not)

3. If I were the buyer, I would call a lawyer. (never would after if)

4. As soon as the ship arrives, we will unload it. (present after as soon as)

5. If you read the contract, you would know the answer. (same rule)

Speaking

Take your time. Short sentences are fine.

Time: 3:00
1 · Tell the story

Tell me what happened when Hanjin collapsed. Six or seven sentences is enough.

Use these: In August 2016…At that moment, ninety ships…Ports refused, so…If a ship docked…Companies discovered that…In the end…
2 · Small print

Tell me about a time when something you signed, or agreed to, turned out to mean something different.

What did you learn?

3 · What would you do?

Your company's goods are on a ship that cannot come into port. Christmas is in eight weeks.

Talk me through what you would do, in order.

4 · Your opinion

Should governments rescue big transport companies when they fail?

Think about the crews, the customers and the taxpayers.

If we have time

  1. Whose responsibility are sailors stuck on a ship whose owner has gone bankrupt?
  2. Is it reasonable to expect ordinary businesses to understand shipping contracts?
  3. What is the smallest detail that has ever caused you the biggest problem?