BUSINESS ENGLISH · A2/B1 · 50 min

The Cleverest Engineers in the Room

Volkswagen promised something its engineers could not build. Nobody was allowed to say so — so they wrote software to hide it instead.

Ten words you need

Look at each word. Say what you think it means. Then tap the card.

Tap a card to see the meaning.

a target
noun
A result you must reach — a number, a date, an amount.
"The target was impossible, but nobody could say so."
emissions
noun (plural)
The dirty gases that come out of a car or a factory.
"The emissions were forty times higher than the limit."
a limit
noun
The most that is allowed by law.
"The American limit was much stricter than the European one."
a test
noun / verb
An examination to see if something is good enough.
"The car was clean in the test and dirty on the road."
to cheat
verb
To break the rules secretly so that you win.
"The software cheated in the emissions test."
to admit
verb — admitted
To say that something bad is true.
"In 2015 the company finally admitted it."
a scandal
noun
A shocking event that becomes public and damages a reputation.
"The scandal was in every newspaper in the world."
a fine
noun
Money you must pay as a punishment.
"The company paid enormous fines."
to resign
verb
To leave your job because you choose to.
"The chief executive resigned a few days later."
honest
adjective
Telling the truth. The noun is honesty; the opposite is dishonest.
"In that company, being honest was dangerous."

Choose the right word

Write one word from the cards in each gap.

1. The speed on this road is fifty kilometres an hour.

2. He got a of one hundred euros for parking outside the station.

3. She was with me and told me exactly what she thought.

4. Our sales for this year is two million.

5. He finally that he had broken the window.

6. Two ministers had to after the newspapers published the story.

1. limit  ·  2. fine  ·  3. honest  ·  4. target  ·  5. admitted  ·  6. resign

Talk about it
  • Are cars in your city clean or dirty? Has this changed in ten years?
  • Is it easy to be honest at work when the news is bad? Why, or why not?
  • Have you ever had a target at work or school that was impossible? What did you do?

The story, in three parts

Read each part. Then answer the questions before you read the next part.

Part 1 — A promise nobody could keep

In the late 2000s, Volkswagen wanted to become the biggest car company in the world. The most difficult market was America, where the company was weak.

Its idea was "clean diesel". The promise was beautiful: German engineering had solved the problem. You could have a diesel car that used little fuel, drove well, and was clean enough for the strict American rules — without the expensive extra equipment that other companies needed.

For several years it worked. Journalists loved the cars. Customers bought them.

But inside the engine department there was a problem. The promise was impossible.

Engineers later said in court that you could not meet the American limits with that engine, at that price, with that performance, in that time. It simply could not be done.

And in that company, you could not say so. Volkswagen was famous for brilliant engineering and for fear, in equal amounts. You did not discuss targets. You did not present failure. Bosses were known for destroying engineers in meetings.

So somebody chose a different road. Software.

True or false? Click your answer.

1. Volkswagen wanted to grow in the American market.

2. The engineers could easily meet the American limits.

3. It was normal at Volkswagen to tell your boss that a target was impossible.

Talk about it
  • Why could nobody say "this target is impossible"? What was the risk for them?
  • Is the engineer who wrote the software the guilty person here? Who else?

Part 2 — The car that knew it was being tested

The software inside the engine could recognise the official test. It watched the steering, the speed and the wheels. When it saw the test pattern, it switched the car into a clean mode.

On the road, it switched the cleaning system down again. Real emissions were many times higher than the limit — up to forty times, according to the American investigators.

It is important to understand what this was not. It was not a mistake. It was not a small problem with a rule. It was software built on purpose, improved over several years and several models, and installed in about eleven million cars.

Its only job was to make an official measurement measure something that did not exist.

The end came from a very small study. A charity paid researchers at a university in West Virginia a few tens of thousands of dollars to measure diesel cars on real roads. They expected to prove that modern diesels were clean.

They drove Volkswagens between cities with measuring equipment. The numbers were far above the laboratory results. They published in 2014.

Volkswagen spent more than a year answering the regulators with technical explanations and small repairs. None of them closed the gap, because the gap was the design.

Only when the regulators said they would not approve the 2016 models did the company admit the truth, in September 2015.

True or false? Click your answer.

1. The software could tell when the car was being tested.

2. The cheating was an accident.

3. The problem was discovered by a very expensive government investigation.

Talk about it
  • A tiny study destroyed a huge company's story. What does that tell you about secrets?
  • For a year, Volkswagen gave technical answers instead of the truth. Why do companies do this?

Part 3 — Afterwards

The explosion took days. The American environment agency published its notice. The share price fell by about a third in two days.

The chief executive, Martin Winterkorn, resigned. His sentence is now famous. He said he was "not aware of any wrongdoing on my part" — and in the same statement accepted responsibility for the crisis as chief executive.

At first the company said a small group of engineers had done it. The investigations found a much wider picture underneath.

The company paid enormous fines, changed its rules, and built a large compliance department.

And then something strange happened. Partly because the American court agreement forced it, and partly as a kind of apology, Volkswagen went into electric cars earlier and harder than any other big carmaker.

Serious analysts argue that this scandal made the whole car industry go electric years sooner.

It is an odd monument. The most lasting result of the scandal may be the technology that kills the engine that caused it.

People argue about the real lesson. Was it a rules problem — so fix it with better controls? Was it a management problem — impossible targets plus punished honesty always equals cheating, everywhere? Or was it a leadership problem — a board of insiders cannot supervise something all the insiders benefit from?

The question for any company is simple and uncomfortable. In your organisation, what happens to the person who says "we cannot reach this target"?

True or false? Click your answer.

1. The chief executive said he personally knew about the cheating.

2. Volkswagen later invested heavily in electric cars.

3. Everybody agrees on one single cause of the scandal.

Talk about it
  • Winterkorn accepted responsibility but said he knew nothing. Can both be true?
  • "Impossible targets plus punished honesty equals cheating." Do you agree?
  • Tell the story in six sentences. Use: wanted · was impossible · instead · was discovered · admitted · afterwards.

The passive — when we do not say who did it

This story is full of sentences with no person in them. Mistakes were made. The software was installed. The cars were tested. That is the passive, and companies use it constantly when the news is bad.

Active: Engineers wrote the software. → we know who did it.

Passive: The software was written. → the person disappears.

How to build it: the right form of be + the past participle. was written · were installed · is tested · has been paid.

If you want to say who: add by. → "The software was written by the engineers."

Why this matters here: "Mistakes were made" admits a problem and hides the person at the same time. Listen for it whenever a company apologises.

ActivePassiveWho disappeared?
Engineers wrote the software.The software was written.the engineers
The company installed it in 11m cars.It was installed in 11m cars.the company
Regulators discovered the problem.The problem was discovered.the regulators
Somebody made mistakes.Mistakes were made.everybody

Make the passive

Change each sentence into the passive. Do not say who did it.

1. Volkswagen installed the software in eleven million cars. → The software in eleven million cars.

2. Researchers published the results in 2014. → The results in 2014.

3. The company paid enormous fines. → Enormous fines .

4. Somebody tested the cars in a laboratory. → The cars in a laboratory.

5. The regulators approved the new models. → The new models .

1. was installed  ·  2. were published  ·  3. were paid  ·  4. were tested  ·  5. were approved

Find the mistake

Each sentence has one mistake. Say the correct sentence out loud, then check.

1. The software was wrote by the engineers.

2. Eleven million cars was sold with this software.

3. The problem discovered in 2014.

4. The fines were paid from the company.

5. The chief executive was resigned in September.

1. The software was written by the engineers. (use the past participle, not the past simple)

2. Eleven million cars were sold with this software. (plural subject → were)

3. The problem was discovered in 2014. (the passive always needs be)

4. The fines were paid by the company. (by, not from)

5. The chief executive resigned in September. (resign is not passive — he did it himself)

Speaking

Take your time. Short sentences are fine.

Time: 3:00
1 · Tell the story

Tell me the story of Volkswagen in your own words. Six or seven sentences is enough.

Use these: Volkswagen wanted…But the target was…Instead, software…In 2014 researchers…In 2015 the company admitted…Afterwards…
2 · Bad news at work

What happens where you work when somebody has to give bad news to the boss?

Is it safe? Give an example if you can.

3 · Whose fault?

Put these in order, from most guilty to least guilty: the engineer who wrote the code, the manager who set the target, the chief executive, the board.

Explain your order.

4 · Your opinion

Some people say the scandal was good in the end, because it made electric cars arrive sooner.

Do you accept that argument? Why, or why not?

If we have time

  1. Is it ever acceptable to break a rule to save your job? Where is your line?
  2. How much should a company be punished when it cheats? Money, prison, or something else?
  3. Do you trust the numbers companies publish about the environment? Why?