NAME THE QUESTION · 6 OF 7 · C1 · 50 min

Where the Tools Run Out

A lifeboat in 1884 and a data scandal in 2023. Two questions about what is acceptable that no chart can settle, and what a good answer sounds like when it cannot be proved.

← Who Knew, and When?  ·  The whole pathway  ·  Is it right…? — the quick guide  ·  Name It, Think It, Say It →

Today: you'll recognise a question about what is right, not what works, run four questions on it, and say a position that names its principle and its limit, without hiding behind “it depends”.
Before we start — have a go, and don't worry about mistakes:
  • Without looking back: what are the four questions of the cause-and-evidence lens from the last lesson, and what does ‘root cause’ mean?
  • Is there a rule in your profession that you would not accept if it applied to you?
  • When have honesty and kindness pulled in different directions at work? What did you do?

The vocabulary of this lesson

Ten items. Say your answer out loud before you reveal it.

A · What do they mean here? Work it out from the context

Read the sentence, guess the meaning of the word in bold, then reveal.

She faced a dilemma: telling the truth would hurt a colleague, and staying silent would mislead the client.
dilemma — a situation in which you must choose between two options that are both unwelcome or in conflict.
The patients had given consent to treatment, but not to having their private answers shared with advertisers.
consent — permission freely given, usually after being told what will happen. Verb: to consent to.
Anyone who knew and said nothing risks being seen as complicit in the harm that followed.
complicit — involved in something wrong, even if only by knowing about it and not acting.
The defence of necessity argues that a person was forced by circumstances to act as they did, because there was no other way.
necessity — a situation in which something has to be done because there is no alternative. In law, a possible defence.

B · Which term means…?

Three terms: a slippery slope · a grey area · the lesser evil. Say the right one, then reveal.

Which term means the less harmful of two bad choices?
the lesser evil — Neither option was good; they chose the lesser evil.
Which term means a first small step that seems harmless but may lead to something far worse?
a slippery slope — Critics said that allowing one exception would put them on a slippery slope.
Which term means a situation in which the rules are unclear, so it is not obvious what is allowed?
a grey area — The law on sharing health data in advertising is still a grey area.

C · Which word completes all three phrases?

One missing word fits every phrase in the group. Say it, then reveal.

set a ___  ·  create a ___  ·  cite a ___
precedent — an earlier decision that is used as a guide or a rule for later cases.
uphold the ___  ·  break the ___  ·  above the ___
law — the rules a country or community enforces. above the law means not bound by the rules that apply to others.
a matter of ___  ·  a question of ___  ·  on ___
principle — a basic belief or rule about right and wrong. on principle means because of a belief, whatever the consequences.

Now use them — out loud

  • Describe a dilemma you have seen at work, or in a story. What was the lesser evil?
  • When is something a grey area in your field? How do people decide what to do there?
  • Is there something you would refuse to do on principle? Where do you draw the line?

The cases, in three parts

Read each part. After it, answer the quick check from memory, then discuss one question. The figures are rounded, and the facts are as the cases were reported.

Part 1 — A thirteen-foot boat

You may have met this case in Four Men in a Boat. This time, look at it through the lens.

In May 1884 a yacht called the Mignonette left Southampton for Sydney, sold to an Australian buyer and being delivered by a crew of four: Tom Dudley, the captain; Edwin Stephens, the mate; Edmund Brooks, an able seaman; and Richard Parker, the cabin boy, who was seventeen and on his first ocean voyage. On 5 July, roughly two thousand kilometres from land, a wave took out her side and she sank in minutes. The four got away in a thirteen-foot dinghy with two tins of turnips and no fresh water.

They caught a turtle on the fourth day. After that there was nothing. They drank rainwater when it came and their own urine when it did not. By the eighteenth day they had eaten nothing for a week, and Richard Parker, who had drunk seawater against the others’ warnings, was lying in the bottom of the boat and was not expected to live.

On 25 July, after Dudley and Stephens had discussed it and Brooks had refused to take part, Dudley killed the boy. The three fed on his body. Four days later a passing German ship picked them up. When they reached England they told the story openly to the customs officers at Falmouth, because in the world they came from, it was not a secret: it was the custom of the sea.

Quick check — from memory, then reveal:

1. What were the four men doing, and how did the boat sink?

2. What was the condition of Richard Parker before 25 July?

3. Why did the men tell their story openly when they reached England?

1. They were delivering a yacht from Southampton to Sydney. A wave took out its side roughly two thousand kilometres from land, and it sank in minutes.

2. He had drunk seawater against the others’ warnings and was lying in the bottom of the boat, not expected to live.

3. Because among seafarers what they had done was a known and widely tolerated practice in extremity, the custom of the sea. They expected to be understood, not prosecuted.

Discuss:
  • The men assumed a settled custom protected them. Where in your industry does everyone rely on a practice that has never been tested against the rules?

Part 2 — Two courtrooms, and a data form

You may have met this case in Four Men in a Boat and A Therapist in Your Pocket. This time, look at it through the lens.

The Home Office decided to prosecute, though public sympathy ran with the men and a fund was raised for their defence. Brooks, who had taken no part, appeared as a witness. Dudley and Stephens were charged with murder. Because a jury was likely to acquit, the judge directed the jury to state only the facts it found proved, leaving five judges to decide whether those facts amounted to murder. The facts were stark and generous to the men: that they would probably not have survived had they not acted, that the boy would probably have died first anyway, and that at the time there was no reasonable prospect of rescue. On 9 December 1884 the Lord Chief Justice, Lord Coleridge, delivered the judgment: necessity was no defence to murder.

A century and a half later, a different question about what is acceptable arrived at a company with no lifeboat. Online therapy platforms grew quickly, and in 2020 demand exploded when clinics closed. They offered care within days instead of months, at a fraction of clinic prices, and for many users it worked. In March 2023 the US Federal Trade Commission announced action against one of them, BetterHelp. It found that the platform had shared users’ health information, including email addresses, IP addresses and answers from the intake questionnaire, with advertising platforms such as Facebook and Snapchat, to target ads, despite promises of confidentiality.

The settlement was modest in money, 7.8 million dollars, returned to users in the regulator’s first-ever refund for mishandled health data, and large in precedent: the intake form, the most sensitive document in the funnel, had been treated as marketing data. The company admitted no wrongdoing and called the practices industry-standard. Investigators suggested that this was uncomfortably accurate, since researchers found trackers throughout the mental-health app sector.

Quick check — from memory, then reveal:

1. What did the jury have to do, and why was it arranged that way?

2. What was the court’s answer on 9 December 1884?

3. What did the regulator find in 2023, and what did the company say?

1. State only the facts it found proved. A jury was likely to acquit out of sympathy, so the arrangement left the legal question to five judges.

2. That necessity was no defence to murder.

3. That the platform had shared users’ health information, including intake answers, with advertisers despite promises of confidentiality. The company admitted no wrongdoing and called its practices industry-standard.

Discuss:
  • One case was settled by judges and the other by a regulator. Who should decide questions of what is acceptable, and what happens when nobody does?

Part 3 — Four questions with no calculation

Neither of these questions can be settled by a chart or a calculation. They ask what is right, not what works, and the lens is different. It does not lead to a recommendation of the kind in earlier lessons. It leads to a position, with the principle behind it and the limit you accept, or to an honest statement of exactly what your answer depends on.

Who is affected, and who decides? In the lifeboat: the boy, the two men, Brooks, and, through the precedent, every crew afterwards. The court decided. In the data case: users at some of the hardest moments of their lives, the therapists, the company and the advertisers. The regulator decided, and the users did not. Which principles pull against each other? Survival and the rule that no one may decide another’s death; access and low prices and confidentiality. Would I accept this rule if it applied to me? Would I accept a rule that lets the strongest decide who suffers? Would I accept my own intake form being used to find customers? What can I not know? Whether the boy would have died, and whether any user was actually harmed. Those are facts. The rest is values.

The lens then asks for a position, not a shrug. On balance I would say not, because… and I would make an exception only if… If your answer depends on something, say exactly what: It turns on whether users were told, and on who could see the data. That is not a way of avoiding the question. It is the most precise answer you can give.

Quick check — from memory, then reveal:

1. What is different about the lens for a question of what is right?

2. What is the difference between a fact you do not know and a value you disagree about?

3. What should you say if your answer depends on something?

1. It does not lead to a calculation or a recommended action. It leads to a position with its principle and limit, or to an honest statement of what the answer depends on.

2. A fact you do not know can in principle be found out (whether the boy would have died). A value you disagree about cannot be settled by facts (how to weigh survival against a rule).

3. Say exactly what it depends on, for example whether users were told, and who could see the data, and give your position on each side.

Discuss:
  • Think of a situation where two people agreed on all the facts and still disagreed about what to do. What was the value that separated them?

How the lens works

A “Is it right…?” question asks about fairness or what is acceptable, and the earlier lenses run out here. No test or calculation can settle it. What you can do is say who is affected, which principles pull against each other, whether you would accept the rule yourself, and what you cannot know. Then say a position, and be honest about its limit.

1Who is affected,who decides?2Which principlespull apart?3Would I accept itapplied to me?4What canI not know?it can lead toA position“No, because…”with its principleA position with a limit“Yes, unless…”with the exception named“It depends on X”say exactlywhat X is: nevera shrug

Using it, step by step

  1. Who is affected, and who decides? Name people, not just ‘stakeholders’. Notice whether the people most affected have a say.
  2. Which principles pull against each other? Honesty and kindness. Fairness and loyalty. Say both, and say which you put first.
  3. Would I accept this rule if it applied to me? The reversal test. If you would not accept the rule for yourself, say why it is acceptable for others.
  4. What can I not know? Separate facts you lack from values you hold, then give your position: I’d say not, because… I would change my view if…

Try it yourself

Each is a spoken answer to a question about what is acceptable. What kind of answer is it? Choose, then check.

1. No. A company should never share patients’ private answers with advertisers, whatever the law allows, because confidentiality is what makes people seek help.
2. Well, it’s complicated. There are many sides to it, and it’s hard to say.
3. Yes, a doctor may delay telling a patient a diagnosis, but only if the patient has asked not to be told, and only until they are ready.
4. It depends on whether the staff were told in advance and who can see the data. If they were told and it is anonymous, yes; if not, no.
5. No. I would not accept a rule that lets the strongest person decide who suffers, so I cannot ask others to accept it.
6. Yes, a company may refuse a refund, unless the product was unsafe, in which case it has a duty to take it back.
7. Both sides have a point, so I would rather not say.

1. A position with its principle — it gives a clear position and the principle (confidentiality) behind it.

2. A shrug — it takes no position and names nothing the answer depends on.

3. A position with a limit — it says yes and sets two clear limits.

4. It depends on X — it names exactly what the answer depends on and gives a position on each side.

5. A position with its principle — it applies the reversal test and states the principle.

6. A position with a limit — it says yes and names the exception.

7. A shrug — it avoids a position and does not say what would help to decide.

Where the lens breaks

Principles can be used as costumes. A principle chosen because it gives the answer you wanted is not a principle. Ask: would I use it if it pointed the other way?

Missing facts are not missing values. Some disagreements dissolve when someone finds a fact. Others do not. Say which kind you are in.

‘It depends’ is not an answer until you say on what. The honest version names the condition and gives a position for each side of it.

Talk it through:
  • Is there a question of right and wrong on which you have changed your mind? What changed it: a fact, an argument, or an experience?
  • Should a professional say what they think is right in a meeting, or only what is allowed? Does it depend on the audience?

Related lessons

Four Men in a BoatThe full Dudley and Stephens case, with the judgment argued from both sides. Open the lesson →
A Therapist in Your PocketThe full online-therapy case. Open the lesson →
Seven Deaths and a Hundred Million DollarsValues, or only what was affordable: a case that leaves the question open. Open the lesson →
Medical Ethics: Where Do We Draw the Line?A B2 lesson on ethical dilemmas in medicine. Open the lesson →
The Rhetoric of PersuasionState the other side’s case before you answer it. Open the lesson →

Language — Principles, limits and ‘to the extent that’

A position on what is right is most credible when it states its limits. This language lets you hold a view firmly, qualify it precisely, and judge what people did or should have done.

Stating a position and its limits: on the face of it · all else being equal · in principle… in practice… · to the extent that · insofar as · unless. On the face of it, the decision looks fair. All else being equal, I would tell the truth. The company is responsible to the extent that it knew.
Judging the past: should have + past participle (it was the right thing and was not done) · ought to have · shouldn’t have (it was wrong and was done). The regulator ought to have acted sooner. Nobody should have been forced to choose like that.
Naming a principle: as a matter of principle · on principle · the principle at stake is… · I could not accept a rule that…

1. State it and limit it

Use each word from the box once: on · all · extent · principle.

1. the face of it, the decision looks fair, but the facts are incomplete.

2. else being equal, I would tell the patient the truth.

3. The company is responsible to the that it knew about the risk.

4. In , consent is required; in practice, it is rarely asked.

1. On — on the face of it

2. All — all else being equal

3. extent — to the extent that

4. principle — in principle… in practice…

2. Judge the past

Write the verb in brackets in the correct form, with the modal. Use the whole phrase.

1. The company (should / tell) users that their data was shared.

2. The regulator (ought / act) sooner.

3. Nobody (should / force) to make a choice like that.

4. They (should / not / hide) the problem from the families.

1. should have told — the right thing was not done

2. ought to have acted — same meaning as should have

3. should have been forced — passive: should have been forced

4. shouldn’t have hidden — the wrong thing was done

Now give a position on a question about what is right, in four sentences: say your position, the principle behind it, the limit you accept, and what you cannot know.

Speak

Say a position, give its principle and limit, and say what you cannot know. Choose a task, start the timer, and talk.

Useful language: “On the face of it…” · “I’d say not, because the principle at stake is…” · “All else being equal…” · “I would make an exception only if…” · “It turns on whether…” · “What I cannot know is…, and what I disagree about is…”
Time remaining: 4:00
Task 1 — Is it acceptable?

Choose one: Is it acceptable to tell a patient only part of the truth? Is it fair to dismiss someone for a mistake the system allowed? Should a company use customers’ private data to improve a free service? Give your position, the principle, the limit, and one fact you cannot know.

Task 2 — The reversal test

Pick a rule or practice you think is acceptable. Apply it to yourself: would you accept it if it were applied to you? Say what you find, and whether it changes your view.

Task 3 — Not a shrug

Your partner says: “It depends.” Ask: “On what?” and push until they give a precise condition and a position on each side. Then swap.

To finish — the harder questions

  1. The court said necessity was no defence to murder, even though the facts were generous to the men. Is a law that does not allow for such a case a good law?
  2. A company called its data practices ‘industry-standard’. Is a widespread practice ever a defence? When is it not?
  3. Is it possible to hold a principle ‘on principle’ and still change your mind? What would it take?
  4. From memory: explain the four questions of the lens in four sentences, using dilemma, consent, on the face of it and to the extent that.