You moved to a new town. Now you want to join the library, find a book, and — oh! — pay a very old fine. Time to be polite.
You moved to a new town this month. Your new home is nice, but it is very quiet — you have no books to read. So today you walk to the local library. It is big and calm, and there is a friendly librarian at the desk.
You want three things: to join the library, to find one special book, and to ask what else the library can do. It is easy. You just need to be polite and ask nicely.
But there is a small surprise. When the librarian looks at the computer, they find an old fine on your name — from many years ago! Don't worry. You can fix it, and stay friendly.
New in town, and you love books. You want to join, find a book, and — oops — pay an old fine. You are polite and friendly.
Kind and helpful. They know every book. They can sign you up, find your book, and help you with the old fine.
Here are the phrases for this conversation. Read each one and say it out loud once. Choose the ones you like. Keep this page open when you practise.
Draw a card. Say what you would say, out loud. Then look at one answer.
Try a few more rounds with the toolkit covered. When it feels easy, you are ready.
Read it out loud, one person each, then change. Find the phrases from your toolkit. Listen for the polite words.
1. To join, the librarian asks for two things. What are they?
2. There is an old fine on the card. What does the new member say and do?
3. The book is out on loan. What does the librarian do so the member can still get it?
No script this time. You have a real talk with a real person. You have a goal.
Say each sentence out loud. Use your own words in the gaps.
Pick a situation. Your partner plays the other person.
🏆 Get a card, a book and no problem.
Start the scene. After a minute, draw a card. What it says just happened.
Now you are the other person. Your partner takes your old part.
Draw another twist if you like.
Tick what you did, in either seat.
Do it again. Draw a twist before you start. Try to do it faster this time.
More than two thousand years ago, in the city of Alexandria in Egypt, people had a big dream: to put every book in the world in one place. When ships came to the city, the people looked on them — not for gold, but for books to copy for the library.
That great library is gone now. But the dream is still here. Every time you use a card and take home a book that is not yours, you are part of the same idea: a place that lets you borrow the whole world's books, and only asks you to bring them back on time.
Your old fine was two pounds. In old Alexandria, a late book could cost you much more!