THINK INSIDE THE BOX · TOOL 03 · B2 · 50 min

Joe, Harry and the Window

Two psychologists drew four panes of glass to show what we know about ourselves — and what everyone else can see but we can't.

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Today: you'll learn how the Johari Window was born, use it to sort six things people know (or don't know) about themselves, and practise the language of impressions: seem, appear, come across as, look as if.
Before we start — talk these through:
  • Is there something about you that friends noticed before you did?
  • How much do you tell people about yourself when you first meet them? Does it depend on the culture?
  • Who gives you the most honest feedback — and do you like it?

The vocabulary of this story

Ten items. Say your answer out loud before you reveal it.

A · What do they mean here? Work it out from the context

Read the sentence, guess the meaning of the word in bold, then reveal.

It took him three months to disclose to his manager that he was looking for another job.
disclose — to tell people something that was secret or private.
She perceives herself as shy, but her friends think she is the life of the party.
perceive — to see or understand someone or something in a particular way.
Behind his cheerful façade, he was worried about money all the time.
façade — a false appearance that hides what someone really feels (literally, the front of a building).
New team members are often reluctant to criticise the boss in public.
reluctant — not wanting to do something, and so slow to do it.

B · Which word matches the meaning?

The three words are: blind spot · insight · vulnerable. Read each meaning, say the word, then reveal.

(noun) A clear, deep understanding of a person or situation.
insight — “The course gave me real insight into how I work with others.”
(adjective) Easily hurt, emotionally or physically — often because you have let your guard down.
vulnerable — “Telling the team about my mistake made me feel vulnerable.”
(noun) Something about yourself or a situation that you cannot see, although others can.
blind spot — “Impatience is my blind spot — everyone noticed except me.”

C · Which word completes all three phrases?

One missing word fits every phrase in the group. Say it, then reveal.

ask for ___  ·  honest ___  ·  positive ___ from customers
feedback — comments about how well someone is doing, meant to help them improve.
be ___ of the risks  ·  self-___  ·  environmentally ___
aware — knowing or noticing something. Self-aware = understanding your own character and feelings.
___ a secret  ·  ___ the truth  ·  the test results ___ed a problem
reveal — to show or make known something that was hidden.

Now use them — out loud

Before we read:
  • What might be one of your blind spots? How could you find out?
  • Are people in your country usually quick or reluctant to disclose personal information at work?
  • When is it a strength to be vulnerable?

The story, in three parts

Read each part. After it, answer the quick check from memory, then discuss one question.

Part 1 — The age of the group

In the years after the Second World War, American psychologists became fascinated by groups. How do strangers become a team? Why do some groups work well while others fall apart?

In 1946, a psychologist named Kurt Lewin ran a workshop in Connecticut. In the evenings, his researchers discussed what they had seen during the day. One night, some of the participants asked to listen — and were surprised by what the researchers had noticed about them. Hearing how others saw them turned out to be one of the most powerful parts of the whole workshop. A year later, a training centre for this kind of group learning opened in Maine, and similar summer workshops soon appeared across the country.

One of them was held in California by the University of California, Los Angeles. Two psychologists who worked there, Joseph Luft and Harrington Ingham, were trying to explain to participants what happened when people gave each other honest feedback. They needed a simple picture.

Quick check — from memory, then reveal:

1. What were psychologists fascinated by after the war?

2. What surprised the participants at Lewin's workshop?

3. What problem were Luft and Ingham trying to solve?

1. Groups — how strangers become teams and why some groups work while others fail.

2. What the researchers had noticed about them — hearing how others saw them was very powerful.

3. They needed a simple way to explain what happens when people give each other honest feedback.

Discuss:
  • Why might it be easier to hear the truth about yourself from strangers than from friends?

Part 2 — Four panes of glass

In 1955, Luft and Ingham presented their picture: a window with four panes. It was built from two simple questions. Do I know this about myself? Do other people know it?

The open pane holds what everyone knows — your job, your sense of humour. The hidden pane holds what you know but keep private — your fears, your façade. The blind pane holds what others see but you don't — the way you interrupt, or look bored when you are only thinking. And the unknown pane holds what nobody knows yet — a talent never tested, a reaction you have never had the chance to show.

They needed a name, so they combined their own first names: Joe and Hari, from Harry. The result, “Johari”, sounds almost like a word from another language, and many people still assume it is. Luft later wrote that he and Ingham were surprised by how quickly people, both experts and ordinary readers, began using the model and changing it.

Quick check — from memory, then reveal:

1. What two questions build the window?

2. Which pane holds things that other people see but you don't?

3. Where does the name “Johari” come from?

1. Do I know this about myself? Do other people know it?

2. The blind pane (the blind spot).

3. From the first names of its creators: Joe (Luft) and Harry (Ingham).

Discuss:
  • Which pane do you think is the biggest for most people? Why?

Part 3 — Opening the window

The window's main message is that the open pane can grow. It grows in two directions. When you disclose something about yourself, the hidden pane gets smaller. When you ask for feedback — and really listen — the blind pane gets smaller. As people trust each other more, the open pane becomes larger, and teams usually work better.

Today, the window is used in nursing schools, teacher training, leadership courses and counselling. A popular exercise gives people a list of 56 adjectives — kind, nervous, clever, patient… Each person picks five or six that describe themselves, and their colleagues pick five or six for them. Words chosen by both go in the open pane. Words chosen only by colleagues go in the blind pane. It can be a moment of real insight.

The model has critics. It is a way of thinking, not a scientific test. Disclosing too much can make people vulnerable, and in many cultures, private life is meant to stay private. Honest feedback can hurt as well as help. Still, the idea has travelled far — decades later, the American politician Donald Rumsfeld became famous for talking about “unknown unknowns”, which sounds a lot like Joe and Harry's fourth pane.

Quick check — from memory, then reveal:

1. What are the two ways to make the open pane bigger?

2. In the adjective exercise, which words go in the blind pane?

3. Give one criticism of the model.

1. Disclose information about yourself, and ask for (and listen to) feedback.

2. Words that colleagues chose for you but that you didn't choose for yourself.

3. Any one: it isn't a scientific test; disclosing too much can make people vulnerable; privacy matters in many cultures; feedback can hurt.

Discuss:
  • Would you try the 56-adjective exercise with your colleagues or classmates? What might you learn?

How the tool works

Two questions build four panes. Across the bottom: do I know this about myself? Up the side: do others know it? The aim is to make the open pane larger — by disclosing, and by asking for feedback.

OPENknown to allBLINDothers see it, I don'tHIDDENI know, I keep it privateUNKNOWNnobody knows yetDo I know it?Do others know it?yes, I knowno, I don'tyes, they knowno, they don't

Using it, step by step

  1. Choose a group you trust — a team, a class, a few friends.
  2. Each person picks five or six words that describe themselves. The others pick words for them, too.
  3. Sort the words: chosen by both → open; only by others → blind; only by yourself → hidden (at least from this group).
  4. Talk about the surprises. Then decide one thing to share and one piece of feedback to ask for.

Try it yourself

Which pane of the window does each example belong in? Choose, then check.

1. All your colleagues notice that you interrupt people — but you have no idea that you do it.
2. You feel lonely in your new city, but you haven't told anyone.
3. A talent for painting that nobody — not even you — has discovered yet.
4. Everyone, including you, knows that you speak three languages.
5. Your friends say you always look angry when you are concentrating. You had never realised.
6. You are terrified of speaking in meetings, and you hide it well.

1. Blind — others know it; you don't.

2. Hidden — you know it; others don't.

3. Unknown — nobody knows it yet.

4. Open — known to you and to others.

5. Blind — others saw it first — until they told you.

6. Hidden — you know it, and you keep it private.

Where the tool breaks

Not a scientific test. It's a picture that helps people talk, not a measurement.

Sharing has limits. In many cultures and workplaces, keeping private things private is healthy, not a problem to fix.

Feedback depends on the giver. A “blind spot” may be real — or just one colleague's opinion.

Talk it through:
  • Should managers try to make their team's open pane bigger? Where is the line?
  • Once someone tells you about your blind spot, which pane does it move into?

Its cousins

The “Known Unknowns” GridThe same two questions turned towards knowledge and risk, made famous in 2002.
The Ladder of InferenceHow we jump from what we see to what we believe about people — often too quickly.
Maslow's Hierarchy of NeedsBelonging and esteem — two of the needs the window touches. Open the lesson →
The 9-Box GridAnother grid about people — but this one is filled in by the boss. Open the lesson →

Grammar — seem, appear, come across as

The Johari Window is about impressions — how we seem to others. English has a set of verbs just for this, and each has its own pattern.

seem / appear + adjective — the impression something gives. Appear is a little more formal.
“The new neighbours seem friendly.”  “The results appear accurate.”
seem / appear + to + verb (also to have + past participle for the past).
“The shop seems to be closed.”  “He appears to have lost his keys.”
look + adjective · look like + noun · look as if / as though + clause — impressions from what we see.
“That cake looks delicious.”  “It looks like a castle.”  “The sky looks as if it's going to snow.”
come across as + adjective/noun — the impression a person gives to others (often different from reality).
“On the phone, my uncle comes across as rather cold, but he's very warm in person.”
Watch out: look like + noun, but look + adjective. We don't say “She looks like tired.”

1. Complete the sentences

Write one word in each gap.

1. In interviews, Marco comes as very confident, but he's actually quite nervous.

2. You look as you haven't slept for a week.

3. The printer appears be broken again.

4. From a distance, the old factory looks a church.

5. She seems to forgotten our meeting — she hasn't arrived.

1. across

2. if (or though)

3. to

4. like

5. have

2. Rewrite with the word in brackets

Keep the meaning. Write the new sentence.

1. Apparently the train is late. (seems) →

2. My brother gives the impression of being lazy. (comes) →

3. It seems that he has left early. (appears) → He

4. Anna seems unhappy from her face. (looks) →

1. The train seems to be late.

2. My brother comes across as lazy.

3. He appears to have left early.

4. Anna looks unhappy.

Now describe how you think you come across to people who meet you for the first time — and whether that is the real you.

Speak

Use the window on yourself. Choose a task, start the timer, and talk. Use the impression verbs from the grammar tab.

Useful language: “People often think I seem …, but actually …” · “I think I come across as …” · “That's probably in my blind pane.” · “It took me years to disclose …”
Time remaining: 4:00
Task 1 — Your window

Give one thing from each pane of your own window — or, for the unknown pane, something you would like to discover.

Task 2 — First impressions

How do you come across when people first meet you? When did a first impression — yours or someone else's — turn out to be wrong?

Task 3 — Asking for feedback

How would you ask someone for honest feedback so that they feel safe to give it?

To finish — the harder questions

  1. Is it always good to know your blind spots? Could some be better left alone?
  2. Should colleagues share personal things at work? Where would you draw the line?
  3. Social media lets people control their open pane carefully. Does that make us more open, or less?
  4. From memory: make three sentences about Joe and Harry's story with seem to have, come across as and look as if.